INSURANCE COMPANIES HAVE EXPERTS WORKING FOR THEM. YOU SHOULD, TOO!™

  • Unlock a fair, prompt settlement for your property damage claim.

Get the settlement you’re owed, not just the one you’re offered

We help homeowners, multifamily, condominium and townhome owners, HOAs, and apartment building owners/operators (including property management companies) navigate the claim process with licensed public adjusters who work only for policyholders—not insurers.

"Don't let small leaks turn into big problems. Schedule your no-obligation inspection and protect your home from costly damage."

"Don't let small leaks turn into big problems. Schedule your no-obligation inspection and protect your home from costly damage."

  • Unlock a fair, prompt settlement for your property damage claim.

Get the settlement you’re owed, not just the one you’re offered

We help homeowners, multifamily, condominium and townhome owners, HOAs, and apartment building owners/operators (including property management companies) navigate the claim process with licensed public adjusters who work only for policyholders—not insurers.

"Don't let small leaks turn into big problems. Schedule your no-obligation inspection and protect your home from costly damage."

"Don't let small leaks turn into big problems. Schedule your no-obligation inspection and protect your home from costly damage."

  • Fast, Free, No-Obligation Inspections. We’ll Be in Touch Within 24 Hours!

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20+

Years Experience

500+

Large-Loss Claims Settled

$250M+

Settled Property Insurance Claims

Property Damage Claim Experts

Property damage presents complex challenges --- multiple tenants, safety concerns, structural losses, and potential business interruption. ICRS specializes in navigating these high-stakes claims. We protect your investment, advocate for your rights, and ensure you're not left covering losses out of pocket.

🔥 Apartment & Multifamily Damage Claims

We help owners, HOAs, and property managers recover from damage affecting one or multiple units. Our team coordinates structural evaluations, mitigation logistics, loss of rent calculations, and detailed damage assessments

🔥 Commercial Building
Damage Claims

If damage has displaced tenants or halted operations, you may be entitled to lost rental income. We handle business interruption claims to help you recoup every dollar owed.

🔥 Luxury Home

Damage Claims

We understand the pressures management companies face after a fire—angry tenants, urgent repairs, and unclear insurance answers. Let us guide the process so you can stay focused on your residents and responsibilities.

Damage Claim Results For Policyholders

Why Choose ICRS Public Adjusters ?

No Recovery, No Fee Representation*

We don’t get paid unless you do.

Proven Results

 Hundreds of millions in commercial and multifamily claims recovered.

Expert Representation

500+ large-loss claims settled fairly & promptly.

Avoid Unnecessary Litigation

We negotiate maximum settlements without jumping straight to court.

Licensed Nationwide

Serving policyholders in 16 states.

Verifiable Increases

 We’ve boosted settlements by 20% to over 3,800% compared to initial insurance offers.

PROTECT YOURSELF

Know Your Policyholder Rights

Protect Your Property & Loved Ones

  • Insurers are required by law to act in good faith.

  • They must equally consider any evidence supporting your position.

  • You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.

  • You’re entitled to indemnity—restoration of your property and financial loss.

  • You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.

Why Hiring A Public Adjuster May Be Crucial...

When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.

A qualified public adjuster:

“In the multitude of counselors there is safety.” – Proverbs 11:14

The Nations Leading Property Damage Insurance Claim Specialists

Was Your Insurance Claim Denied or Underpaid?

ICRS specializes in large-loss insurance claims. We help you challenge bad-faith tactics, validate your loss with detailed documentation, and get the payout you deserve.

We Fight Insurance Tactics That Reduce Payouts

  • Storm and wind damage

  • Recover full compensation

  • Challenge low offers

  • Reopen and supplement claims

  • Provide forensic fire assessments

Schedule a Strategic Claim Consult Today

PROTECT YOURSELF

Know Your Policyholder Rights

Protect Your Property & Loved Ones

  • Insurers are required by law to act in good faith.

  • They must equally consider any evidence supporting your position.

  • You have the right to file a bad faith claim if they wrongfully delay, underpay, or deny.

  • You’re entitled to indemnity—restoration of your property and financial loss.

  • You bear the burden of proof for your claim. If you don’t prove your loss, they don’t have to pay.

Why Hiring A Public Adjuster May Be Crucial...

When your property is damaged, insurance companies bring in expert, adjusters, engineers, attorneys, to protect their bottom line. You should too.

A qualified public adjuster:

The Nations Leading Property Damage Insurance Claim Specialists

Was Your Insurance Claim Denied or Underpaid?

ICRS specializes in large-loss insurance claims. We help you challenge bad-faith tactics, validate your loss with detailed documentation, and get the payout you deserve.

We Fight Insurance Tactics That Reduce Payouts

  • Storm and wind damage

  • Recover full compensation

  • Challenge low offers

  • Reopen and supplement claims

  • Provide forensic fire assessments

Schedule a Strategic Claim Consult Today

Licensed Public Adjusters In 16 States:

Property Damages Claim Specialist

Trusted Experts in Underpaid Property Damages Claims

Dealing with a complex property damage insurance claim? Our IICRC-certified specialists are experienced in documenting all forms of property damage—smoke, heat, water, hail, and structural compromise—that insurance companies often overlook or minimize. We help apartment owners, investors, landlords, and property management companies secure the maximum insurance payout through thorough, defensible documentation.

  • Experts in Multifamily and Apartment Property Damage Insurance Claims

  • We Fight Denied & Underpaid Property Damage Claims

  • Detailed Property Damage Reports That Strengthen Your Case

Property Damages Claim Specialist

Trusted Experts in Underpaid Property Damages Claims

Dealing with a complex property damage insurance claim? Our IICRC-certified specialists are experienced in documenting all forms of property damage—smoke, heat, water, hail, and structural compromise—that insurance companies often overlook or minimize. We help apartment owners, investors, landlords, and property management companies secure the maximum insurance payout through thorough, defensible documentation.

  • Experts in Multifamily and Apartment Property Damage Insurance Claims

  • We Fight Denied & Underpaid Property Damage Claims

  • Detailed Property Damage Reports That Strengthen Your Case

EXECUTIVE PUBLIC ADJUSTERS

Meet Our Public Adjusters

Meet Our

Public Adjusters

Scott Friedson

CEO | Public Insurance Adjuster

Scott formed Insurance Claim Recovery Support LLC aka ICRS, to help policyholders needing strategic and practical representation recovering from property damage insurance claims. Policyholders dealing with complex large-loss insurance claims can face many issues ranging from delays, underpayments, omissions, misrepresentations, or wrongful denials.

Commercial and Multifamily owners, property management companies and homeowner associations have received the results and benefits they deserve with Scott’s expertise while avoiding unnecessary litigation and appraisals.

As an active member in the multifamily, contractor, and public adjusting community, he has been a speaker at the apartment, storm restoration, general, and roofing contractor associations advocating what policyholders and management companies need to know about insurance claims. Scott holds public insurance adjuster licenses in Texas, Florida, Colorado, Georgia, Indiana, Kansas, Kentucky, Nebraska, South Carolina, North Carolina, Maryland, Ohio, Pennsylvania, Utah, Nevada, and Oklahoma.

He is also a Haag Certified Commercial Roof Inspector, Certified Appraiser & Umpire – CPAU, IICRC – Certified Water Restoration Tech with millions in successfully negotiated hail, fire, hurricane, tornado, flood, lightning, storm, business interruption, and other insurance claim settlements on behalf of his policyholder clients. Friedson retired as a Texas apartment real estate broker when he formed ICRS and has more than 30 years of combined experience in real estate as a broker, lender, apartment investor, and public insurance adjuster.

Misty Friedson

VP | Public Insurance Adjuster

With four years of dedicated experience as a licensed Public Insurance Adjuster, Misty brings a proven track record of successful claim resolution and unwavering advocacy for policyholders. Specializing in large-loss property damage claims, she has cultivated deep expertise in representing a diverse clientele that includes religious organizations, multifamily apartment owners, educational institutions, hotels, and homeowner associations (HOAs).

In addition to being a licensed public adjuster, Misty is a Haag Certified Commercial Roof Inspector known for her meticulous claim documentation, strategic negotiation skills, and steadfast commitment to maximizing fair settlements under the terms of the insurance policy. Her approach ensures that each client receives personalized service tailored to the unique complexities of their property and claim.

Having worked closely with faith-based institutions, historical buildings, and nonprofit organizations, Misty is particularly adept at navigating the nuances of policies covering sanctuaries, community centers, and auxiliary buildings. Her experience with multifamily and hospitality property owners has helped recover millions in damages from perils such as hail, fire, windstorms, and water intrusion—minimizing claim cycle times and avoiding unnecessary litigation.

As part of the ICRS team, Misty upholds the firm’s core philosophy of being exclusively policyholder advocates, offering clients she represents a no recovery, no fee promise and delivering results that consistently exceed expectations. Her work contributes to the firm’s reputation for resolving over 90% of claims without unnecessary appraisal or litigation, a testament to her negotiation acumen and deep knowledge of insurance claim process.

Our Core Values

  • We Pursue the Truth

  • We Do What's Best for the Insured

  • We Win For Policyholders

  • We Act in Good Faith

  • We are Reasonable

  • We are Trusted and Respected

  • We don't take NO for an answer

  • Zero tolerance for B.S.

TESTIMONIALS

Hear what Our Clients are saying

"Thank you Scott"

Scott responded to my inquiry and took the time to listen and understand our unpleasant experience dealing with our insurance claim. Although I did not utilized his service, he gave me a sound, professional advice and offered to help when he referred me to his engineer. They replied promptly and I was able to have better understanding of the situation. Thank you Scott!

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Haidee J.

Client

"I would highly reccomend"

Words can’t describe how grateful we are for the consultation and claim evaluation we had with Scott. Full disclosure we were unable to work with him due to limitations of our scope. We wanted to properly recognize Scott for the honest and genuine passion he put in to not only our claim, but the way he runs his business in general. We hadn’t had such clarity of next steps since this began in 2020. I would highly recommend this business to everyone spinning their wheels in this process!

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James M.

Client

"I felt I could fully trust him..."

This was not the first public adjuster I called. I called a different company first but they gave me a bad feeling on the phone. Too aggressive. Didn't feel trustworthy to me. So, I kept looking. I came across this company and I had none of those bad feelings. Scott, the guy who took my call, seemed very knowledgeable and I felt I could fully trust him. As it turned out, he told me that my claim was fairly simple and I didn't need the full scope of his service and fees. But, without charging me a fee, he gave me some needed advice on this whole matter of insurance claims which I needed. And told me I could call him back to ask another question or two if necessary. I would recommend this company for these services.

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Katie H.

Client

"Scott negotiated to maximize our claim."

I definitely recommend ICRS! Scott and Misty went above and beyond to advocate on our behalf and help us navigate the nightmare of a large loss insurance claim. Scott has worked as a public adjuster for more than 15 years. He was extremely knowledgeable about the process, laws, and holding the insurance company accountable. The initial amount the insurance company agreed to would not have been enough to restore our property, and Scott negotiated to maximize our claim.

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Julie Bug

Client

"They are truly a lifesaver!"

I cannot say enough good things about Insurance Claim Recovery Support — they truly feel like earth angels. Misty and Scott helped me through one of the most overwhelming and helpless times of my life. As a single woman dealing with major home renovations after a severe water leak, I was unfortunately taken advantage of by a dishonest contractor. From breaking my TV and not saying a word, to lying about repairs, damaging my sprinkler, inflating estimates with bogus charges, and even threatening legal action — I was completely overwhelmed.

That’s when Misty and Scott stepped in. Their knowledge of the laws and the insurance claims process is unmatched, and their compassion and support were exactly what I needed. They knew exactly how to handle the situation, empowered me with the facts, and guided me every step of the way. They genuinely listened, made me feel heard and understood, and stood by my side when I needed it most. I am beyond grateful for their integrity, expertise, and kindness. If you’re facing a tough insurance claim situation, do not hesitate to reach out to them — they are absolute professionals and true advocates and helped me feel safe in my own home again.

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Katie H.

Client

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Frequently Asked Questions

What does a public adjuster do for HOAs and multifamily?

We coordinate unit access, vendor schedules, and portfolio-wide scoping; we standardize estimates and ensure association governing docs and policy endorsements are correctly applied to common vs. unit-owner property.

Can I hire you after the carrier already paid?

Yes. If the payment is low, we can pursue supplements with a complete, evidence-backed scope.

Will hiring a public adjuster slow my claim?

No—thorough documentation typically speeds up fair resolution by reducing back-and-forth and re-inspections.

Do you handle business interruption?

Yes. We quantify period of restoration, lost profits/rents, extra expense, and saved expense to support payment.

Do you go to court?

We are non-litigious claim professionals. When necessary, we partner with counsel, but most of our claims resolve without litigation or appraisal.

What types of properties do you represent?

We work with homeowners, multifamily and apartment owners/operators, condominium and townhome associations, commercial building owners, religious organizations, nonprofits, and property management companies. Whether you manage a single asset or a large portfolio, we tailor our approach to your property type, use, and operational priorities.

What types of claims do you handle?

We specialize in property damage insurance claims from:

Fire & Smoke – Structural damage, soot and odor contamination, HVAC cleaning, content restoration/replacement

Hail & Wind – Roof systems (shingle, tile, metal, flat membranes), siding, windows, water intrusion

Hurricane & Tornado – Wide-area devastation, code compliance, emergency stabilization, large-loss coordination

Water Damage – Burst pipes, appliance failures, flood (where covered), sewer backups

Business Interruption/Loss of Rents – Quantifying lost income, extra expense, period of restoration

Vandalism/Theft – Security breach damage, inventory loss, specialty equipment replacement

What are the most common claim disputes?

Typical issues include:

Underpayment due to missed line items or low pricing

Partial Denials where only some damages are acknowledged

Scope Disputes over what should be replaced vs. repaired

Code Upgrade Exclusions when building codes require more expensive repairs

Matching Issues for siding, shingles, or finishes

Business Interruption Valuation errors in lost income calculations

Unreasonable Delays in claim adjustment and payment

How much more can a public adjuster get me compared to handling the claim myself?

An independent study by Florida’s Office of Program Policy Analysis and Government Accountability (OPPAGA) found that, on average, policyholders who hire a public adjuster receive significantly higher settlements than those who handle claims on their own. The study underscores what we see every day—when a knowledgeable advocate builds and negotiates your claim, insurers are more likely to pay the full value owed under the policy.

How soon should I involve a public adjuster?

The earlier, the better. We can help preserve evidence, meet deadlines, and avoid costly mistakes from the very start. Even if your claim is already in progress—or if it’s been denied or underpaid—we can step in to re-scope and push for the correct settlement.

Do you only help with large losses?

For claims over $250,000 in damages (after deductible), we work on a contingency basis—no recovery, no fee. For smaller claims under $250,000, we offer our ClaimNavigator guided support service for a flat $250 fee.

Will my insurance company treat me differently if I hire you?

By law, insurers must treat represented policyholders fairly and in good faith, giving equal consideration to evidence that supports coverage. In reality, a well-documented claim from a public adjuster is harder to deny or undervalue without justification.

Can you handle multi-location or portfolio claims?

Yes. We streamline communication, standardize documentation, and coordinate vendors for multiple sites, ensuring consistent results across your portfolio.

TRUSTED PROFESSIONALS

Our Licences & Specialties

Agency Public Adjuster Licenses

  • Texas #1670060

  • Colorado #4472448

  • Ohio #1416560

  • Florida #W927993

  • NPN# 16144334

Misty's Public Adjuster Licenses

  • Texas #2647568

  • Florida #W798577

  • Kentucky #1267289

  • North Carolina #19846653

  • Nebraska #19846653

  • Ohio #1416569

  • Oklahoma #3001820951

  • Pennsylvania #1054792

  • South Carolina #19846653

  • Utah #915489

  • NPN #19846653

  • Haag Certified Commercial Roof Inspector #202111207

Scott's Public Adjuster Licenses

  • Texas - #1632488

  • Colorado #411678

  • Florida #W797805

  • Georgia #2874635

  • Indiana #3891955

  • Kansas #15827727

  • Kentucky #1014264

  • Maryland #2106190

  • North Carolina #15827727

  • Nebraska #15827727

  • Nevada #3508775

  • Ohio #1289475

  • Oklahoma #100118599

  • Pennsylvania #1043874

  • South Carolina #893766

  • Utah #915234

  • NPN #15827727

  • Haag Certified Commercial Roof Inspector #201408103

  • IICRC WRT Certified #229373

Our Large Loss Specialties

  • Apartment Complexes

  • Business Interruption

  • Commercial Buildings

  • Condominium Associations

  • Homeowner Associations

  • Homes

  • Historical Buildings

  • Industrial and Manufacturing Facilities

  • Office Buildings

  • Property Management Companies

  • Religious Organizations

  • Retail Centers

  • Schools

  • Storage and Warehouse

  • Fire

  • Flood

  • Hail

  • Hurricane

  • Lightning

  • Tornado

  • Water

  • Wind

  • Appraisal

Contact Us: 512-904-9900

© 2026 ICRS LLC - All Rights Reserved.